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Customer Service

Help & Contact Us
Support Inquiry

support@amaltasbysneha.in

Wholesale Inquiry

sales@amaltasbysneha.in

Personal Reachout

amaltasbysneha@gmail.com

Orders & Shipping
Indian Orders

We offer free standard shipping within India with Express Post delivery offered at an additional charge. Once your order is placed, it can take up to 24-48 hours to be processed. Once processed, it will be shipped the following business day. Delivery can take between 1 - 5 business days depending on your location. Please note that no orders will be processed on Friday evening, Saturday or Sunday.

Our orders require signature upon delivery. If no-one is at attendance at your address at the time of delivery, your parcel will be taken to your local courier office for collection. Partner courier deliveries occur between 9am - 5pm Monday to Friday.

Tracking

Once your order has been dispatched, you will be notified via email with your tracking number and information on how to track your order. Please allow 24 - 48 hours for your tracking information to become available.

Return Policy
Returned items must confirm to our returns policy:
  • Our return policy lets you to raise a return request for a product till 15 days from receiving your order.
  • We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
  • Once your return has been received and it complies with our returns policy, we will refund you by your original payment method.
  • Items must be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and in the original boxes, if provided.
  • If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.
  • We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
  • Returned items will be refunded excluding the cost of shipping.
  • Products to be returned should be shipped to -
    ‘Amaltas by Sneha 107, Chaturbhuja Homes, Shilpa Hills
    Casa Rouge Lane, Kondapur 500084
    Hyderabad, Telangana
    Contact 9160445454’
  • We do not cover the return expenses you incur.
  • We request you to understand that since the pieces are handcrafted by craftsmen who use handwoven and handprinted fabrics, slight variations in prints, weave and sewing is inevitable. These should not be considered as damages.
FAQs
  • 1. How do I shop amaltasbysneha.in?
  • To make a purchase on Amaltas by Sneha signing up is mandatory, We suggest you create an account to access exclusive areas and services dedicated to our customers.

    Product Information:

    On each product page, you will find all available sizes and colours, a description and the composition of each item.

    How to order:

    From the product page, select the desired colour and size

    Add the product to your shopping bag

    Once you have finished shopping, click on shopping bag

    Select a shipping method and a payment method

    Check that all information entered is correct, and click Place order

  • 2. Can I cancel my order?
  • You can cancel your order for any reason; up to the moment it is processed by our store team or trusted partner boutique. Once it has been processed, you cannot cancel but you may return your order. For instructions on how to do this, please refer to our Refunds & Returns page

    Alternatively you can contact us:

    Email : support@amaltasbysneha.in

  • 3. What are the benefits of creating an Amaltas by Sneha account?
  • Store multiple shipping and billing addresses to expedite your checkout experience

    Easily access your current order details and shopping history

    Save credit card/Payment information to check out more quickly

  • 4. My order is not being accepted. Why?
  • Please be sure that the address you are entering in the “billing” field is the address registered with your bank and the address where you receive your bank statement. If your order is still not accepted, please contact your bank and then contact us and we will be glad to assist you.

    Email: support@amaltasbysneha

  • 5. How do I return an item?
  • You have 15 days from receiving your order to return the item.

    To initiate a return for a product:

    Sign into amaltasbysneha.in and go to My Account.

    Under 'Orders' click on the 'return/exchange' link next to the order you want to return.

  • 6. What payment methods does Amaltas by Sneha accept?
  • ‐ Worldwide Visa, MasterCard,Net banking,Wallets,American Express, Visa Electron, Paypal (Paypal not accepted in Korea)

    Some cards may require authorization from the issuing bank.